Free SVC-19A Exam Questions - Apple SVC-19A Exam
Apple Service Fundamentals Exam
Total Questions: 70Apple SVC-19A Exam - Prepare from Latest, Not Redundant Questions!
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Apple SVC-19A Exam Sample Questions:
Which of the following customer statements would alert you to a safety issue? (Choose two.)
Please refer to the following information to answer the questions on the right.
Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.
Once Hannah returned home with the iMac, the sound issue occurred again.
Hannah has returned. She is angry and she is cursing at the technician.
Which of the five conflict resolution steps is missing in the following response to Hannah?
{Calmly} "Your shouting is very distracting and I want to focus on helping you. If you explain your issue more quietly I will do my best to find a resolution.''
Please refer to the following information to answer the questions on the right.
Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.
Once Hannah returned home with the iMac, the sound issue occurred again.
Hannah has returned. She is angry and she is cursing at the technician.
From the following, which are part of the 5-step conflict resolution model? (Choose two.)
Please refer to the following information to answer the questions on the right.
Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.
Once Hannah returned home with the iMac, the sound issue occurred again.
Hannah has returned. She is angry and she is cursing at the technician.
From the following, which are part of the 5-step conflict resolution model? (Choose two.)
You should use open questions to do which of the following?
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