Avaya 7492X Exam Topics

Avaya 7492X Exam Overview :

Exam Name:	Avaya Aura Call Center Elite Support Exam
Exam Code:	7492X
Certifications:	Avaya ACSS Certification
Actual Exam Duration:	110 minutes
Expected no. of Questions in Actual Exam:	52
See Expected Questions:	Avaya 7492X Expected Questions in Actual Exam

Avaya 7492X Exam Objectives :

Section	Objectives
Objective 1:	Look Ahead interflow (LAI)
Objective 2:	Enhanced Interflow
Objective 3:	Basic Service Routing (BSR)
Objective 4:	Adjunct Routing
Objective 5:	Network Call redirection (NCR) Troubleshoot using the Communication Manager Denial Event. Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station” Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station” Describe Business Advocate (BA) with fundamental call center questions Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems. Troubleshooting the Avaya Aura® Media Server. Describe the vector variable operations. List Trace, Display Events, and List Usage. Troubleshoot common call vectoring issues. Describe the Best Service Routing feature in Avaya Aura® Call Center Elite. Describe the Best Service Routing in a multisite environment Describe the Service Level Maximizer (SLM) Describe the capabilities and features of Dynamic Business Advocate.
Official Information	https://www.avaya-learning.com/lms/#/training/catalog/offering/22173

Updates in the Avaya 7492X Exam Topics:

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