Cisco 500-052 Exam Topics
Cisco 500-052 Exam Overview :
| Exam Name: | Cisco Unified Contact Center Express |
| Exam Code: | 500-052 |
| Certifications: | Cisco Specialist Certification |
| Actual Exam Duration: | 60 minutes |
| Expected no. of Questions in Actual Exam: | 55 |
| See Expected Questions: | Cisco 500-052 Expected Questions in Actual Exam |
Cisco 500-052 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| 1.0 Design a Cisco Unified Contact Center Express System Deployment | 32% | 1.1 Perform customer capacity planning 1.2 Determine customer required features 1.3 Evaluate and recommend different configuration option 1.4 Identify available configuration and ordering tools |
| 2.0 Implement a Cisco Unified Contact Center Express System | 40% | 2.1 Describe the process for installing Cisco UCCX software and hardware 2.2 Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements 2.3 Describe the process of using the Cisco UCCX Application Editor 2.4 Examine the Cisco Business Edition 6000 competitive landscape |
| 3.0 Operate a Cisco Unified Contact Center Express System | 28% | 3.1 Identify basic Cisco UCCX user tasks 3.2 Identify processes and tools available for troubleshooting Cisco UCCX 3.3 Identify processes and tools available for monitoring system operations in Cisco UCCX 3.4 Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX |
| Official Information | http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview |
Updates in the Cisco 500-052 Exam Topics:
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