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Cisco 500-442 Exam Topics

Cisco 500-442 Exam Overview :

Exam Name: Administering Cisco Contact Center Enterprise
Exam Code: 500-442
Certifications: Cisco Channel Partner Program, Cisco Unified Contact Center Enterprise Specialization requirement for Systems Engineers Certifications
See Expected Questions: Cisco 500-442 Expected Questions in Actual Exam

Cisco 500-442 Exam Objectives :

Section Weight Objectives
Overview 20% The course delves into the fundamentals of Contact Centers, including descriptions of its components and architecture, explanations of call flow processes, and descriptions of access tools utilized within the system.
Basic Calls and Agent settings 20% The course covers deploying fundamental call settings, constructing foundational ICM scripts, setting up essential agent functionalities, and configuring basic call treatment processes.
Configuration and Implementation 20% The training includes implementing precision routing techniques, setting up agent teams and supervisors, and utilizing the Finesse administration tool effectively.
Advanced Configuration 20% The training involves implementing VXML applications, setting up roles and departments, and configuring support for RONA (Return on No Answer) scenarios.
Advanced Features 10% To comprehend and examine the CCE features beyond the default

 
Reporting 10%  Ensuring the utilization of CUIC in a proper manner. 
Official Information https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html

Updates in the Cisco 500-442 Exam Topics:

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