Cisco 500-442 Exam Topics
Cisco 500-442 Exam Overview :
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Code: | 500-442 |
| Certifications: | Cisco Channel Partner Program, Cisco Unified Contact Center Enterprise Specialization requirement for Systems Engineers Certifications |
| See Expected Questions: | Cisco 500-442 Expected Questions in Actual Exam |
Cisco 500-442 Exam Topics :
| Section | Weight | Objectives |
|---|---|---|
| Overview | 20% | The course delves into the fundamentals of Contact Centers, including descriptions of its components and architecture, explanations of call flow processes, and descriptions of access tools utilized within the system. |
| Basic Calls and Agent settings | 20% | The course covers deploying fundamental call settings, constructing foundational ICM scripts, setting up essential agent functionalities, and configuring basic call treatment processes. |
| Configuration and Implementation | 20% | The training includes implementing precision routing techniques, setting up agent teams and supervisors, and utilizing the Finesse administration tool effectively. |
| Advanced Configuration | 20% | The training involves implementing VXML applications, setting up roles and departments, and configuring support for RONA (Return on No Answer) scenarios. |
| Advanced Features | 10% | To comprehend and examine the CCE features beyond the default |
| Reporting | 10% | Ensuring the utilization of CUIC in a proper manner. |
| Official Information | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html |
Updates in the Cisco 500-442 Exam Topics:
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