Cisco 500-443 Exam Topics
Cisco 500-443 Exam Overview :
| Exam Name: | Advanced Administration and Reporting of Contact Center Enterprise |
| Exam Code: | 500-443 |
| Certifications: | Cisco Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers, Cisco Channel Partner Program Certifications |
| Actual Exam Duration: | 90 minutes |
| See Expected Questions: | Cisco 500-443 Expected Questions in Actual Exam |
Cisco 500-443 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| 1.0 Overview | 20% | 1.1 Understand architecture and components 1.2 Understand PCCE protocols 1.3 Explain PCCE call flow 1.4 Describe PCCE access |
| 2.0 Advanced Scripting and Data Exchange | 15% | 2.1 Understand CCE Data Exchange 2.2 Describe Call Studio Scripting 2.3 Build CCE Scripting |
| 3.0 CUCM Initiated Call Flows | 15% | 3.1 Understand transfer types 3.2 Utilize CVP Call Flow models |
| 4.0 Advanced Configuration | 20% | 4.1 Deploy Finesse gadgets 4.2 Implement mobile agents 4.3 Implement PCS |
| 5.0 Tools | 10% | 5.1 Implement Bulk import tool |
| 6.0 Reporting | 10% | 6.1 Understand CUIC foundations 6.2 Utilize CUIC administration and operations console 6.3 Describe CUIC attributes 6.4 Utilize CUIC customization report |
| Official Information | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/advanced-administration-and-reporting-of-contact-center-enterprise-cceaar.html |
Updates in the Cisco 500-443 Exam Topics:
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