Cisco 500-444 Exam Topics
Cisco 500-444 Exam Overview :
Exam Name: | Cisco Contact Center Enterprise Implementation and Troubleshooting |
Exam Code: | 500-444 |
Certifications: | Cisco Advanced Unified Contact Center Enterprise Specialization, Cisco Channel Partner Program Certifications |
Expected no. of Questions in Actual Exam: | 90 |
See Expected Questions: | Cisco 500-444 Expected Questions in Actual Exam |
Cisco 500-444 Exam Objectives :
Section | Weight | Objectives |
---|---|---|
1.0 PCCE Implementation Preparation | 30% | 1.1 Describe planning a PCCE Deployment 1.2 Explain PCCE Deployment and Staging 1.3 Describe software preparation 1.4 Explain Certificate Administration |
2.0 PCCE Implementation Initialization | 10% | 2.1 Understand Integration Wizard 2.2 Describe a PCCE site addition 2.3 Explain CUIC/Live Data/Finesse Integration |
3.0 PCCE implementation – Configuration | 30% | 3.1 Explain the personalization of the PCCE Dial Plan 3.2 Understand deployment from configuration to validation 3.3 Explain scripting 3.4 Describe Single Sign-On |
4.0 Troubleshooting | 30% | 4.1 Explain the Flows and Process review 4.2 Describe the Diagnostic Framework 4.3 Understand Applied CCE Troubleshooting |
Official Information | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/contact-center-enterprise-implementation-and-troubleshooting-cceit.html |
Updates in the Cisco 500-444 Exam Topics:
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