Cisco 500-445 Exam Topics
Cisco 500-445 Exam Overview :
| Exam Name: | Implementing Cisco Contact Center Enterprise Chat and Email |
| Exam Code: | 500-445 |
| Certifications: | Cisco Advanced Unified Contact Center Enterprise Specialization, Cisco Channel Partner Program Certifications |
| See Expected Questions: | Cisco 500-445 Expected Questions in Actual Exam |
Cisco 500-445 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| 1.0 ECE Deployment | 40% | 1.1 Describe Enterprise Chat and Email Components and Deployment Model 1.2 Explain ECE Installation process 1.3 Define ECE Best Practices 1.4 Prepare PCCE for ECE and Integration |
| 2.0 ECE Administration and Configuration | 20% | 2.1 Explain ECE Administration Tasks 2.2 Configure ECE 2.3 Explain ECE Queues |
| 3.0 ECE Email Administration | 10% | 3.1 Explain ECE Email Administration 3.2 Describe Workflows 3.3 Explain CCE Scripting for Email and Storage Management |
| 4.0 ECE Chat Administration | 10% | 4.1 Configure ECE for Chat 4.2 Describe Chat Entry Points 4.3 Explain Chat Operation and Chat Customization |
| 5.0 ECE Features and Troubleshooting | 20% | 5.1 Describe ECE Report types 5.2 Explain Agent Single Sign-on for ECE 5.3 Troubleshoot ECE |
| Official Information | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/implementing-cisco-contact-center-enterprise-chat-and-email-ccece.html |
Updates in the Cisco 500-445 Exam Topics:
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