CompTIA 220-1102 Exam Topics
CompTIA 220-1102 Exam Overview :
| Exam Name: | CompTIA A+ Core 2 Exam |
| Exam Code: | 220-1102 |
| Certifications: | CompTIA A+ Certification |
| Actual Exam Duration: | 90 minutes |
| Expected no. of Questions in Actual Exam: | 90 |
| See Expected Questions: | CompTIA 220-1102 Expected Questions in Actual Exam |
CompTIA 220-1102 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| 1.0 Operating Systems | 31% | 1.1 Identify basic features of Microsoft Windows editions. • Windows 10 editions - Home - Pro - Pro for Workstations - Enterprise • Feature differences - Domain access vs. workgroup - Desktop styles/user interface - Availability of Remote Desktop Protocol (RDP) - Random-access memory (RAM) support limitations - BitLocker - gpedit.msc • Upgrade paths - In-place upgrade 1.2 Given a scenario, use the appropriate Microsoft command-line tool. • Navigation - cd - dir - md - rmdir - Drive navigation inputs: M C: or D: or x: • Command-line tools - ipconfig - ping - hostname - netstat - nslookup - chkdsk - net user - net use - tracert - format - xcopy - copy - robocopy - gpupdate - gpresult - shutdown - sfc - [command name] /? - diskpart - pathping - winver 1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS). • Task Manager - Services - Startup - Performance - Processes - Users • Microsoft Management Console (MMC) snap-in - Event Viewer (eventvwr.msc) - Disk Management (diskmgmt.msc) - Task Scheduler (taskschd.msc) - Device Manager (devmgmt.msc) - Certificate Manager (certmgr.msc) - Local Users and Groups (lusrmgr.msc) - Performance Monitor (perfmon.msc) - Group Policy Editor (gpedit.msc) • Additional tools - System Information (msinfo32. exe) - Resource Monitor (resmon.exe) - System Configuration (msconfig. exe) - Disk Cleanup (cleanmgr.exe) - Disk Defragment (dfrgui.exe) - Registry Editor (regedit.exe) 1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility. • Internet Options • Devices and Printers • Programs and Features • Network and Sharing Center • System • Windows Defender Firewall • Sound • User Accounts • Device Manager • Indexing Options • Administrative Tools • File Explorer Options - Show hidden files - Hide extensions - General options - View options • Power Options - Hibernate - Power plans - Sleep/suspend - Standby - Choose what closing the lid does - Turn on fast startup - Universal Serial Bus (USB) selective suspend • Ease of Access 1.5 Given a scenario, use the appropriate Windows settings. • Time and Language • Update and Security • Personalization • Apps • Privacy • System • Devices • Network and Internet • Gaming • Accounts 1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop. • Workgroup vs. domain setup - Shared resources - Printers - File servers - Mapped drives • Local OS firewall settings - Application restrictions and exceptions - Configuration • Client network configuration - Internet Protocol (IP) addressing scheme - Domain Name System (DNS) settings - Subnet mask - Gateway - Static vs. dynamic • Establish network connections - Virtual private network (VPN) - Wireless - Wired - Wireless wide area network (WWAN) • Proxy settings • Public network vs. private network • File Explorer navigation – network paths • Metered connections and limitations 1.7 Given a scenario, apply application installation and configuration concepts. • System requirements for applications - 32-bit vs. 64-bit dependent application requirements - Dedicated graphics card vs. integrated - Video random-access memory (VRAM) requirements - RAM requirements - Central processing unit (CPU) requirements - External hardware tokens - Storage requirements • OS requirements for applications - Application to OS compatibility - 32-bit vs. 64-bit OS • Distribution methods - Physical media vs. downloadable - ISO mountable • Other considerations for new applications - Impact to device - Impact to network - Impact to operation - Impact to busines 1.8 Explain common OS types and their purposes. • Workstation OSs - Windows - Linux - macOS - Chrome OS • Cell phone/tablet OSs - iPadOS - iOS - Android • Various filesystem types - New Technology File System (NTFS) - File Allocation Table 32 (FAT32) - Third extended filesystem (ext3) - Fourth extended filesystem (ext4) - Apple File System (APFS) - Extensible File Allocation Table (exFAT) • Vendor life-cycle limitations - End-of-life (EOL) - Update limitations • Compatibility concerns between OSs 1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment. • Boot methods - USB - Optical media - Network - Solid-state/flash drives - Internet-based - External/hot-swappable drive - Internal hard drive (partition) • Types of installations - Upgrade - Recovery partition - Clean install - Image deployment - Repair installation - Remote network installation - Other considerations M Third-party drivers • Partitioning - GUID [globally unique identifier] Partition Table (GPT) - Master boot record (MBR) • Drive format • Upgrade considerations - Backup files and user preferences - Application and driver support/ backward compatibility - Hardware compatibility • Feature updates - Product life cycle 1.10 Identify common features and tools of the macOS/desktop OS. • Installation and uninstallation of applications - File types M .dmg M .pkg M .app - App Store - Uninstallation process • Apple ID and corporate restrictions • Best practices - Backups - Antivirus - Updates/patches • System Preferences - Displays - Networks - Printers - Scanners - Privacy - Accessibility - Time Machine • Features - Multiple desktops - Mission Control - Keychain - Spotlight - iCloud - Gestures - Finder - Remote Disc - Dock • Disk Utility • FileVault • Terminal • Force Quit 1.11 Identify common features and tools of the Linux client/desktop OS. • Common commands - ls - pwd - mv - cp - rm - chmod - chown - su/sudo - apt-get - yum - ip - df - grep - ps - man - top - find - dig - cat - nano • Best practices - Backups - Antivirus - Updates/patches • Tools - Shell/terminal - Samba |
| 2.0 Security | 25% | 2.1 Summarize various security measures and their purposes. • Physical security - Access control vestibule - Badge reader - Video surveillance - Alarm systems - Motion sensors - Door locks - Equipment locks - Guards - Bollards - Fences • Physical security for staff - Key fobs - Smart cards - Keys - Biometrics M Retina scanner M Fingerprint scanner M Palmprint scanner - Lighting - Magnetometers • Logical security - Principle of least privilege - Access control lists (ACLs) - Multifactor authentication (MFA) - Hard token - Soft token - Short message service (SMS) - Voice call - Authenticator application • Mobile device management (MDM) • Active Directory - Login script - Domain - Group Policy/updates - Organizational units - Home folder - Folder redirection - Security groups 2.2 Compare and contrast wireless security protocols and authentication methods. • Protocols and encryption - WiFi Protected Access 2 (WPA2) - WPA3 - Temporal Key Integrity Protocol (TKIP) - Advanced Encryption Standard (AES) • Authentication - Remote Authentication Dial-In User Service (RADIUS) - Terminal Access Controller Access-Control System (TACACS+) - Kerberos - Multifactor 2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods. • Malware - Trojan - Rootkit - Virus - Spyware - Ransomware - Keylogger - Boot sector virus - Cryptominers • Tools and methods - Recovery mode - Antivirus - Anti-malware - Software firewalls - Anti-phishing training - User education regarding common threats - OS reinstallation 2.4 Explain common social-engineering attacks, threats, and vulnerabilities. • Social engineering - Phishing - Vishing - Shoulder surfing - Whaling - Tailgating - Impersonation - Dumpster diving - Evil twin • Threats - Distributed denial of service (DDoS) - Denial of service (DoS) - Zero-day attack - Spoofing - On-path attack - Brute-force attack - Dictionary attack - Insider threat - Structured Query Language (SQL) injection - Cross-site scripting (XSS) • Vulnerabilities - Non-compliant systems - Unpatched systems - Unprotected systems (missing antivirus/missing firewall) - EOL OSs - Bring your own device (BYOD) 2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS. • Defender Antivirus - Activate/deactivate - Updated definitions • Firewall - Activate/deactivate - Port security - Application security • Users and groups - Local vs. Microsoft account - Standard account - Administrator - Guest user - Power user • Login OS options - Username and password - Personal identification number (PIN) - Fingerprint - Facial recognition - Single sign-on (SSO) • NTFS vs. share permissions - File and folder attributes - Inheritance • Run as administrator vs. standard user - User Account Control (UAC) • BitLocker • BitLocker To Go • Encrypting File System (EFS) 2.6 Given a scenario, configure a workstation to meet best practices for security. • Data-at-rest encryption • Password best practices - Complexity requirements M Length M Character types - Expiration requirements - Basic input/output system (BIOS)/ Unified Extensible Firmware Interface (UEFI) passwords • End-user best practices - Use screensaver locks - Log off when not in use - Secure/protect critical hardware (e.g., laptops) - Secure personally identifiable information (PII) and passwords • Account management - Restrict user permissions - Restrict login times - Disable guest account - Use failed attempts lockout - Use timeout/screen lock • Change default administrator’s user account/password • Disable AutoRun • Disable AutoPlay 2.7 Explain common methods for securing mobile and embedded devices. • Screen locks - Facial recognition - PIN codes - Fingerprint - Pattern - Swipe • Remote wipes • Locator applications • OS updates • Device encryption • Remote backup applications • Failed login attempts restrictions • Antivirus/anti-malware • Firewalls • Policies and procedures - BYOD vs. corporate owned - Profile security requirements • Internet of Things (IoT) 2.8 Given a scenario, use common data destruction and disposal methods. • Physical destruction - Drilling - Shredding - Degaussing - Incinerating • Recycling or repurposing best practices - Erasing/wiping - Low-level formatting - Standard formatting • Outsourcing concepts - Third-party vendor - Certification of destruction/recycling 2.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks. • Home router settings - Change default passwords - IP filtering - Firmware updates - Content filtering - Physical placement/secure locations - Dynamic Host Configuration Protocol (DHCP) reservations - Static wide-area network (WAN) IP - Universal Plug and Play (UPnP) - Screened subnet • Wireless specific - Changing the service set identifier (SSID) - Disabling SSID broadcast - Encryption settings - Disabling guest access - Changing channels • Firewall settings - Disabling unused ports - Port forwarding/mapping 2.10 Given a scenario, install and configure browsers and relevant security settings. • Browser download/installation - Trusted sources M Hashing - Untrusted sources • Extensions and plug-ins - Trusted sources - Untrusted sources • Password managers • Secure connections/sites – valid certificates • Settings - Pop-up blocker - Clearing browsing data - Clearing cache - Private-browsing mode - Sign-in/browser data synchronization - Ad blockers |
| 3.0 Software Troubleshooting | 22% | 3.1 Given a scenario, troubleshoot common Windows OS problems. • Common symptoms - Blue screen of death (BSOD) - Sluggish performance - Boot problems - Frequent shutdowns - Services not starting - Applications crashing - Low memory warnings - USB controller resource warnings - System instability - No OS found - Slow profile load - Time drift • Common troubleshooting steps - Reboot - Restart services - Uninstall/reinstall/update applications - Add resources - Verify requirements - System file check - Repair Windows - Restore - Reimage - Roll back updates - Rebuild Windows profiles 3.2 Given a scenario, troubleshoot common personal computer (PC) security issues. • Common symptoms - Unable to access the network - Desktop alerts - False alerts regarding antivirus protection - Altered system or personal files M Missing/renamed files - Unwanted notifications within the OS - OS update failures • Browser-related symptoms - Random/frequent pop-ups - Certificate warnings - Redirection 3.3 Given a scenario, use best practice procedures for malware removal. 1. Investigate and verify malware symptoms 2. Quarantine infected systems 3. Disable System Restore in Windows 4. Remediate infected systems a. Update anti-malware software b. Scanning and removal techniques (e.g., safe mode, preinstallation environment) 5. Schedule scans and run updates 6. Enable System Restore and create a restore point in Windows 7. Educate the end user 3.4 Given a scenario, troubleshoot common mobile OS and application issues. • Common symptoms - Application fails to launch - Application fails to close/crashes - Application fails to update - Slow to respond - OS fails to update - Battery life issues - Randomly reboots - Connectivity issues M Bluetooth M WiFi M Near-field communication (NFC) M AirDrop - Screen does not autorotate 3.5 Given a scenario, troubleshoot common mobile OS and application security issues. • Security concerns - Android package (APK) source - Developer mode - Root access/jailbreak - Bootleg/malicious application M Application spoofing • Common symptoms - High network traffic - Sluggish response time - Data-usage limit notification - Limited Internet connectivity - No Internet connectivity - High number of ads - Fake security warnings - Unexpected application behavior - Leaked personal files/data |
| 4.0 Operational Procedures | 22% | 4.1 Given a scenario, implement best practices associated with documentation and support systems information management. • Ticketing systems - User information - Device information - Description of problems - Categories - Severity - Escalation levels - Clear, concise written communication M Problem description M Progress notes M Problem resolution • Asset management - Inventory lists - Database system - Asset tags and IDs - Procurement life cycle - Warranty and licensing - Assigned users • Types of documents - Acceptable use policy (AUP) - Network topology diagram - Regulatory compliance requirements M Splash screens - Incident reports - Standard operating procedures M Procedures for custom installation of software package - New-user setup checklist - End-user termination checklist • Knowledge base/articles 4.2 Explain basic change-management best practices. • Documented business processes - Rollback plan - Sandbox testing - Responsible staff member • Change management - Request forms - Purpose of the change - Scope of the change - Date and time of the change - Affected systems/impact - Risk analysis M Risk level - Change board approvals - End-user acceptance 4.3 Given a scenario, implement workstation backup and recovery methods. • Backup and recovery - Full - Incremental - Differential - Synthetic • Backup testing - Frequency • Backup rotation schemes - On site vs. off site - Grandfather-father-son (GFS) - 3-2-1 backup rule 4.4 Given a scenario, use common safety procedures. • Electrostatic discharge (ESD) straps • ESD mats • Equipment grounding • Proper power handling • Proper component handling and storage • Antistatic bags • Compliance with government regulations • Personal safety - Disconnect power before repairing PC - Lifting techniques - Electrical fire safety - Safety goggles - Air filtration mask 4.5 Summarize environmental impacts and local environmental controls. • Material safety data sheet (MSDS)/documentation for handling and disposal - Proper battery disposal - Proper toner disposal - Proper disposal of other devices and assets • Temperature, humidity-level awareness, and proper ventilation - Location/equipment placement - Dust cleanup - Compressed air/vacuums • Power surges, under-voltage events, and power failures - Battery backup - Surge suppressor 4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts. • Incident response - Chain of custody - Inform management/law enforcement as necessary - Copy of drive (data integrity and preservation) - Documentation of incident • Licensing/digital rights management (DRM)/end-user license agreement (EULA) - Valid licenses - Non-expired licenses - Personal use license vs. corporate use license - Open-source license • Regulated data - Credit card transactions - Personal government-issued information - PII - Healthcare data - Data retention requirement 4.7 Given a scenario, use proper communication techniques and professionalism. • Professional appearance and attire - Match the required attire of the given environment M Formal M Business casual • Use proper language and avoid jargon, acronyms, and slang, when applicable • Maintain a positive attitude/project confidence • Actively listen, take notes, and avoid interrupting the customer • Be culturally sensitive - Use appropriate professional titles, when applicable • Be on time (if late, contact the customer) • Avoid distractions - Personal calls - Texting/social media sites - Personal interruptions • Dealing with difficult customers or situations - Do not argue with customers or be defensive - Avoid dismissing customer problems - Avoid being judgmental - Clarify customer statements (ask open-ended questions to narrow the scope of the problem, restate the issue, or question to verify understanding) - Do not disclose experience via social media outlets • Set and meet expectations/time line and communicate status with the customer - Offer repair/replacement options, as needed - Provide proper documentation on the services provided - Follow up with customer/user at a later date to verify satisfaction • Deal appropriately with customers’ confidential and private materials - Located on a computer, desktop, printer, etc. 4.8 Identify the basics of scripting. • Script file types - .bat - .ps1 - .vbs - .sh - .js - .py • Use cases for scripting - Basic automation - Restarting machines - Remapping network drives - Installation of applications - Automated backups - Gathering of information/data - Initiating updates • Other considerations when using scripts - Unintentionally introducing malware - Inadvertently changing system settings - Browser or system crashes due to mishandling of resources 4.9 Given a scenario, use remote access technologies. • Methods/tools - RDP - VPN - Virtual network computer (VNC) - Secure Shell (SSH) - Remote monitoring and management (RMM) - Microsoft Remote Assistance (MSRA) - Third-party tools M Screen-sharing software M Video-conferencing software M File transfer software M Desktop management software • Security considerations of each access method |
| Official Information | https://www.comptia.org/certifications/a |
Updates in the CompTIA 220-1102 Exam Topics:
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