Genesys GCP-GC-REP Exam Topics

Genesys GCP-GC-REP Exam Overview :

Exam Name:	Genesys Cloud Certified Professional - Reporting and Analytics
Exam Code:	GCP-GC-REP
Certifications:	Genesys Certified Professional Certification
Actual Exam Duration:	120 minutes
Exam Registration Price:	$590
See Expected Questions:	Genesys GCP-GC-REP Expected Questions in Actual Exam

Genesys GCP-GC-REP Exam Topics :

Section	Objectives
Introduction to Reporting and Analytics	Reports Overview Analytics Overview
Genesys Cloud Reports	Agent Reports Queue Reports Outbound Reports Dialer Campaign Success Results by Interval report Dialer Campaign Success Results by Day report Dialer Campaign Detailed Attempt History report Other Reports Interaction Details Report User Status Detail Report
Working with Reports and Troubleshooting	Configure a Report Run a Report Download a Report Edit, Copy and Delete a Report Report Examples and History Troubleshooting Reports
Dashboards	Dashboard Overview Available Dashboards Contact Center Dashboard Quality Administrator Dashboard Quality Evaluator Dashboard Campaigns Dashboard Supervisor app for iOS
Dynamic Views	Queues View My Queues Activity Queues Activity Queues Performance Summary Agent Performance Views and Interaction Views Skills Performance View Managing Your Team Through Presence and Status
Official Information	https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-reporting-and-analytics

Updates in the Genesys GCP-GC-REP Exam Topics:

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