Genesys GCP-GCX Exam Topics
Genesys GCP-GCX Exam Overview :
Exam Name: | Genesys Cloud CX Certified Professional - Consolidated |
Exam Code: | GCP-GCX |
Certifications: | Genesys Certified Professional Certification |
See Expected Questions: | Genesys GCP-GCX Expected Questions in Actual Exam |
Genesys GCP-GCX Exam Objectives :
Section | Objectives |
---|---|
Genesys Cloud CX Architecture | This exam segment evaluates candidates' understanding of Genesys Cloud CX's core components, including the Genesys Cloud platform. It also assesses knowledge of Interaction Router and its operations. The aim is to gauge how well candidates comprehend these elements when they're combined to deliver a seamless customer experience. |
Genesys Cloud CX Administration | This area concentrates on the management aspects of Genesys Cloud CX. It covers the processes of creating and managing users, establishing queues and routing mechanisms, and setting up integrations with external systems. |
Genesys Cloud CX Development | This domain of the exam the skill of exam-takers to develop and integrate custom applications that can be created by the use of Cloud API. |
Genesys Cloud CX Reporting and Analytics | In this domain, the focus is given to the application of Cloud reporting tools. The purpose of this section is to judge candidates' knowledge related to monitoring and examine different types of interactions between customers by using the Cloud CX landscape. |
Official Information | https://beyond.genesys.com/explore/certification/cloud#GCPGCX |
Updates in the Genesys GCP-GCX Exam Topics:
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