Genesys GCX-ARC Exam Topics
Genesys GCX-ARC Exam Overview :
| Exam Name: | Genesys Cloud CX: Architect Certification Exam |
| Exam Code: | GCX-ARC |
| Certifications: | Genesys Certified Professional, Genesys Cloud CX Certifications |
| See Expected Questions: | Genesys GCX-ARC Expected Questions in Actual Exam |
Genesys GCX-ARC Exam Objectives :
| Section | Objectives |
|---|---|
| Introduction to Genesys Cloud Architect | This exam section targets Genesys Cloud Architects and IVR Designers, focusing on the core principles of Genesys Cloud Architects. It examines the fundamentals of Interactive Voice Response (IVR) systems and provides an overview of the Architect's key features. |
| Admin Interface | Aimed at Genesys Cloud Administrators and System Configurators, this portion of the exam concentrates on Architect's administrative functions. It covers the application of the task and state editor, as well as the setup of default flow parameters. Examinees will gain insights into configuring default action settings and managing event handling protocols. |
| Variables and Prompts | This section is tailored for IVR Developers and Flow Designers, exploring the intricate details of variable and prompt management in Architect. It outlines Architect's pre-defined variables and instructs on expression creation. Additionally, it provides a comprehensive look at the role and implementation of prompts. |
| Scheduling in Genesys Cloud | Designed for Workforce Managers and Operations Planners, this exam component addresses Genesys Cloud's scheduling functionalities. It outlines the steps for schedule creation and recurrence configuration. The section also delves into schedule-based routing and its impact on contact center efficiency. |
| Flow Configurations | This advanced section caters to Contact Center Architects and Solution Designers, focusing on sophisticated flow setups in Genesys Cloud. It begins with routing strategy definitions and progresses to the implementation of inbound call routing flows. The section also covers the integration of Salesforce data actions, demonstrating how to link Genesys Cloud with external customer relationship management platforms. |
Updates in the Genesys GCX-ARC Exam Topics:
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