Genesys GCX-SCR Exam Topics
Genesys GCX-SCR Exam Overview :
| Exam Name: | Genesys Cloud CX: Scripting Certification |
| Exam Code: | GCX-SCR |
| Certifications: | Genesys Cloud CX Certifications |
| See Expected Questions: | Genesys GCX-SCR Expected Questions in Actual Exam |
Genesys GCX-SCR Exam Objectives :
| Section | Objectives |
|---|---|
| Overview of Scripting | Scripting in Genesys Cloud involves various fundamental design tasks essential for building effective customer interactions. This section includes creating and configuring different script elements to manage customer communication. Several types of scripts serve distinct purposes within Genesys Cloud. Understanding the roles and permissions required to access and work with these scripts is also crucial to ensure proper use and security within the platform. |
| Script Editor Interface | This section covers familiarity with the layout and various editor components that are essential for efficient script development. Users need to know how to add script components, build a basic script, and expand the script by adding pages. The script editor also provides tools to validate and preview scripts before they are finalized, ensuring everything functions correctly. |
| Script Management | In this section, the topics covered include script management which involves ongoing tasks such as editing and deleting scripts as necessary. It also covers Genesys Cloud and provides export and import features for scripts, allowing for greater flexibility in managing script data across different environments. Script templates play a significant role in streamlining the creation process. Users can create script and component templates, which can then be reused by inserting components directly from a template, ensuring consistency and saving time. |
| Variables in Scripts | In this section, topics covered include variables that are a critical aspect of scripting in Genesys Cloud. Adding script variables allows for dynamic content in scripts, and there are built-in variables that provide predefined functionality. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively. |
| Actions in Scripts | In this section, topics covered include setting up secure pause actions, setting screen pop data actions, and invoking secure flows as needed. Other actions include blind and consult transfer options and associating a script with a contact list. Moreover, users can explore the contact list from the script component, configure data from external sources, and schedule callbacks within the script, which adds further functionality such as offering a scheduled callback option to the customer. |
| Official Information | https://beyond.genesys.com/explore/course/genesys-cloud-cx-scripting-certification |
Updates in the Genesys GCX-SCR Exam Topics:
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