Genesys GE0-807 Exam Topics

Genesys GE0-807 Exam Overview :

Exam Name:	Genesys Certified Professional 8 - System Consultant, Outbound Voice
Exam Code:	GE0-807
Certifications:	Genesys Certified Professional Certification
See Expected Questions:	Genesys GE0-807 Expected Questions in Actual Exam

Genesys GE0-807 Exam Objectives :

Section	Objectives
1. SIP Server Product Overview / General Architecture	Overview of IP Technology and SIP Describe VoIP protocols (signaling protocols and media protocols) Describe the main components of a VoIP network as they relate to SIP Describe gateways, soft switches, application servers, and SIP endpoints and describe their role in a voice interaction flow Describe the basics of the SIP protocol and SDP Describe Overview of Genesys IP Products and the role of the Genesys SIP Server Overview of Genesys SIP Solution Components Determine when to use Network SIP Server (primarily for Policy Based Load Distribution)
2. Designing A SIP Server Solution	Describe the key features and benefits of the Genesys SIP Server Inbound/Outbound Calls Associate an ACD Queue with a Routing Point No Answer Supervision Endpoint Service Monitoring Call Treatments Call Transfer and Conference Regular and Emergency Call Recording Call Supervision Remote Supervision (including support for Multi-Site Supervision) Music and Announcements Personal Greeting (including Whisper) Preview Interactions Presence Subscription Instant Messaging Remote Server Registration Class of Service (including Trunk capacity configuration) Mapping SIP Headers and SDP Messages (including support for Blocking SIP headers, OPTIONS messages Describe SIP Server Deployment modes: SIP Stand Alone Integrated with a third party softswitch Open standard SIP architecture Describe SIP Deployment Considerations Overall deployment components Licensing Software and hardware requirements Explain Interoperability Conditions HA & Scalability Considerations Sizing SIP Server Scaling and Performance QoS Describe SIP Server Integrations Genesys Voice Platform Integration Outbound Integration Softswitch Integration Video Asterisk Voice Mail Integration
3. Deployment	OS Support SIP Server Installation Run Setup Program for SIP Server Installation Start SIP Server Verify SIP Server has started Deploying A Network SIP Server Create new Network SIP Server Configure Routing Point for Network SIP Server Network SIP Server Installation Run Setup Program for Network SIP Server Installation SIP Server as a T-Server SIP Server Configuration Set Permissions Connect SIP Server to Router(s) How to deploy SIP Server Configure SIP endpoints Configure SIP Server Connections Create DNs Create Agents (Logins, Groups, Assign Logins) Configure New Application High Availability Configuration Microsoft NLB configuration and scripting Unix virtual IP configuration and scripting Mapping SIP Headers Authenticating INVITES SIP to T-Lib mapping and T-Lib to SIP Mapping Configuring Call Transfers Call Transfers 1PCC and 3PCC call transfer Configuring Conference Calls Multipoint Conferencing Unit (MCU) 1PCC and 2PCC conference calls Push video Configuring Dialing Services Configuring Auto-Agent Configuring Multi-Site Call Type Tracking
4. Deploying Media Server	Genesys Media Server Features Music and Video on Hold Music in Queue DN Types Genesys Media Server Deployment Configuring Genesys Media Server Applications Overview of Supported Codecs Call Treatments Call Transfer Call Conference Call Supervision Call Recording Personal Greetings Overview of Stream Manager
5. Using SIP 8	Using A SIP Softphone Registering a softphone in SIP Agent Configuration Associating an ACD Queue with a Routing Point Performing Call Transfers Describe what gcti DNs are used for Describe how Emulated Agents are used Describe how and when to configure Business Call Parameters Describe how to configure After Work Calls Describe when SIP classifies call categories Class of Service
6. Monitoring SIP Server 8 Deployment	Call Supervision Session monitoring Call Supervision modes Remote Supervision Multi-site Supervision Recording Configuration Recording DN Emergency recording Trunk site and agent side recording Monitoring SIP Messages Monitor call flow diagrams with SIP messages and TLib messages Reading SIP Logs Using SIP Log Visualizer Reading SIP Log File Maintaining Configuration
Official Information	https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Updates in the Genesys GE0-807 Exam Topics:

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