Genesys PC-CIC-Core Exam Topics
Genesys PC-CIC-Core Exam Overview :
| Exam Name: | PureConnect: CIC Core Certification Exam |
| Exam Code: | PC-CIC-Core |
| Certifications: | Genesys Certified Professional, Genesys PureConnect Certifications |
| See Expected Questions: | Genesys PC-CIC-Core Expected Questions in Actual Exam |
Genesys PC-CIC-Core Exam Objectives :
| Section | Objectives |
|---|---|
| Administering the CIC System | The topic in the Genesys PC-CIC-Core exam targets management consultants by evaluating their skills in handling the PureConnect Application Suite. This includes identifying Interaction Administrator components, configuring managed IP phones, ACD/skills-based routing, and managing client templates. Additionally, candidates need to demonstrate knowledge of managing licenses, security, compliance enhancements, ACD tools, and Interaction Center Business Manager functionalities. |
| Configuring Call Flows | This topic of the Genesys PureConnect: CIC Core exam assesses a management consultant's ability to manage and configure call flows using the Interaction Attendant user interface. The topic includes managing auto attendant menus, voice prompts, node structures, and the storage structure for Interaction Attendant files. Candidates must understand profile and schedule configurations, including default and custom profiles, as well as creating and configuring operations for menus, inbound operations, and queue operations. |
| Official Information | https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams |
Updates in the Genesys PC-CIC-Core Exam Topics:
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