Microsoft MB-230 Exam Topics
Microsoft MB-230 Exam Overview :
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Code: | MB-230 |
| Certifications: | Microsoft Dynamics 365, Microsoft Dynamics 365 - Dynamics 365 for Customer Service Functional Consultant Associate Certifications |
| Actual Exam Duration: | 100 minutes |
| Exam Registration Price: | $165 |
| See Expected Questions: | Microsoft MB-230 Expected Questions in Actual Exam |
Microsoft MB-230 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Manage cases, Knowledge Management, and feedback | 40-45% |
|
| Implement scheduling and routing | 10-15% |
|
| Implement Dynamics 365 Contact Center | 20-25% |
|
| Extend Customer Service by using Microsoft Power Platform | 15-20% |
|
| Official Information | https://www.microsoft.com/en-us/learning/exam-mb-230.aspx |
Updates in the Microsoft MB-230 Exam Topics:
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