Microsoft MB-910 Exam Topics
Microsoft MB-910 Exam Overview :
| Exam Name: | Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) |
| Exam Code: | MB-910 |
| Certifications: | Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM), Microsoft Dynamics 365 Certifications |
| See Expected Questions: | Microsoft MB-910 Expected Questions in Actual Exam |
Microsoft MB-910 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Explaining the Field Service of MS Dynamics 365 | 15–20% | This exam topic relates to assessing and evaluating the strength of individuals and learners to showcase the benefits and powers of Microsoft Dynamics 365 Service. |
| Explaining the Sales Features in MS Dynamics 365 | 15–20% | This topic of the MB-910 exam explores the core functionality and features of Sales, describing leads and the process for qualifying leads. Furthermore, it describes the capabilities of Sales and related applications. |
| Elaboring on MS Dynamics 365 Customer Service Features | 20–25% | This topic focuses on Dynamics 365 Customer Service. It explores the core features and functionalities of the Customer Service application. Additionally, it describes the capabilities of Customer Service and related applications, such as omnichannel to provide a comprehensive customer service experience. |
| Insights Related to Customers and explaining the Dynamics 365 Platform | 15-20% | The ability to comprehend the insights related to clients and communicate the worth of Microsoft Dynamics 365 for improving customer-focus plans. |
| Explore the core capabilities of customer engagement apps in Dynamics 365 | 20–25% | Analyzing and examining the core and basic functionalities of engagement of customers features using Microsoft Dynamics 365 platform |
| Official Information | https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910 |
Updates in the Microsoft MB-910 Exam Topics:
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