PECB ISO-IEC-20000-Foundation Exam Topics
PECB ISO-IEC-20000-Foundation Exam Overview :
| Exam Name: | ISO/IEC 20000 Foundation Exam |
| Exam Code: | ISO-IEC-20000-Foundation |
| Certifications: | PECB ISO/IEC 20000 IT Service Management System Certification |
| See Expected Questions: | PECB ISO-IEC-20000-Foundation Expected Questions in Actual Exam |
PECB ISO-IEC-20000-Foundation Exam Objectives :
| Section | Objectives |
|---|---|
| Fundamental Concepts and Principles of Service Management and the SMS Based on ISO/IEC 20000-1 | This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO/IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement |
| ISO/IEC 20000-1 Requirements for an SMS | This topic dives into the particular needs of ISO/IEC 20000-1 for establishing, implementing, and enhancing an SMS. It covers describing various responsibilities and tasks for fostering the mitigation of risks and ensuring proper performance evaluation. |
| Official Information | https://pecb.com/en/education-and-certification-for-individuals/iso-iec-20000/iso-iec-20000-foundation |
Updates in the PECB ISO-IEC-20000-Foundation Exam Topics:
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