Pegasystems PEGAPCDC87V1 Exam Topics
Pegasystems PEGAPCDC87V1 Exam Overview :
| Exam Name: | Certified Pega Decisioning Consultant (PCDC) 87V1 |
| Exam Code: | PEGAPCDC87V1 |
| Certifications: | Pegasystems Pega Certified Decisioning Consultant Certification |
| See Expected Questions: | Pegasystems PEGAPCDC87V1 Expected Questions in Actual Exam |
Pegasystems PEGAPCDC87V1 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Next-Best-Action concepts | 9% | This section of the exam focuses on one-to-one customer engagement, optimizing customer value in contact centers, and outbound engagement strategies. |
| Actions and treatments | 14% | This section deals with defining and managing customer actions, presenting offers on the web, and defining outbound actions. |
| Engagement policies | 11% | In this section, the focus is given to defining customer engagement policies and creating engagement strategies. |
| Contact policy and volume constraints | 12% | Deals with avoiding overexposure of actions, particularly in outbound communications, and limiting action volume. AI and Arbitration (9%): Explores action arbitration, prioritization using AI, and business levers. |
| Channels | 11% | Covers real-time containers, offers emails, and shares action details with third-party distributors. |
| Decision strategies | 26% | The largest section focuses on creating and understanding decision strategies, including those based on customer credit scores and risk segments. |
| Business agility for 1:1 customer engagement | 9% | Addresses project agility, change management, team building, and implementing business changes. |
| Official Information | https://academy.pega.com/exam/pega-certified-decisioning-consultant-3 |
Updates in the Pegasystems PEGAPCDC87V1 Exam Topics:
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