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Salesforce Public Sector Solutions Accredited Professional Exam Topics

Salesforce Public Sector Solutions Accredited Professional Exam Overview :

Exam Name: Salesforce Public Sector Solutions Accredited Professional
Exam Code: Public-Sector-Solutions
Certifications: Salesforce Accredited Professional Exams Certification
Actual Exam Duration: 75 minutes
Expected no. of Questions in Actual Exam: 50
Exam Registration Price: $150
See Expected Questions: Salesforce Public-Sector-Solutions Expected Questions in Actual Exam

Salesforce Public Sector Solutions Accredited Professional Exam Objectives :

Section Weight Objectives
Public Sector Solutions - Product-Specific Systems Knowledge 45%
  • Document and articulate the business needs, value, and vision of the customer to support their desired business outcomes.
  • Given the business requirements related to Licenses and Permits, configure the components to manage the lifecycle for internal and external users.
  • Given the business requirements related to managing Inspections Management, configure the components required to manage the process and outcomes.
  • Given a set of business use cases related to implementing grants management, conduct the initial setup and configuration of Grants Management.
  • Given the requirements to manage Employee Experience Management, identify the PSS packages to be configured and deployed to meet the requirements.
  • Given a process and requirements, identify repeatable decisions and how they can be built to determine an appropriate use case for the BRE.
  • Given requirements to save data from physical documents, assess the need for document processing capabilities and whether to use IDA or IDA/IFR.
  • Given a business process and set of requirements recommend and implement eSignature technologies.
  • Given requirements related to reporting/analytics, evaluate the needs and recommend the appropriate option, Standard Reporting or CRM Analytics.
  • Identify the PSS components that can be configured and deployed to meet the business requirement related to managing an Emergency Response.
 
Public Sector Solution Product Configuration 36%
  • Given a set of business requirements, identify the appropriate Omnistudio components that can accomplish those requirements most effectively.
  • Given a set of business requirements, identify the appropriate Service Cloud components to provide based on business requirements.
  • Given business requirements for a digital customer experience, select the correct PSS digital experience offering to meet business requirements.
  • Given a repeatable set of business logic, define the correct expression set and logical relationships to select and implement the automation tool.
  • Given a business scenario, define the correct steps and tools required to set up an org for Public Sector Solutions.
  • Given a set of business requirements, identify when and how to use action plans to meet those requirements.
 
Public Sector Solutions Implementation Strategies and Best Practices 19%
  • Given an implementation project scenario and business requirements, recommend the best approach to discover and design the optimal solution.
  • Given an implementation project scenario, design and document the PSS solution highlighting solution implementation best practices.
  • Given a scenario, recommend approaches and techniques to leverage, and expand upon, the PSS data model.
  • Given a business process, implement the appropriate data sharing and role management solution.
  • Given a set of business data requirements, design data management strategy and process to ensure high data quality and a seamless integration.
  • Given a customer scenario, map and document the business process, personas, and requirements.
  • Given a set of business requirements using public sector solutions, identify the necessary actions to ensure the solution is secure and can scale.
 
Official Information https://trailhead.salesforce.com/help?article=Public-Sector-Solutions-AP-Exam-Guide

Updates in the Salesforce Public-Sector-Solutions Exam Topics:

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