Salesforce Communications Cloud Exam Topics

Salesforce Communications Cloud Exam Overview :

Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Code:	Salesforce Communications Cloud
Certifications:	Salesforce Accredited Professional Exams Certification
Actual Exam Duration:	90 minutes
Expected no. of Questions in Actual Exam:	55
Exam Registration Price:	$150
See Expected Questions:	Salesforce Salesforce Communications Cloud Expected Questions in Actual Exam

Salesforce Communications Cloud Exam Objectives :

Section	Weight	Objectives
Discovery	24%	Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud. Given a customer scenario, map and document the business process, personas, and requirements. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
Planning and Design	60%	Given processes / requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products. Given a set of order fulfillment requirements, design orchestration flows that align to architectural guidelines and best practices. Given a set of order capture/quoting requirements, design quoting and order capture flows that align to architectural guidelines. Given a set of business data requirements, create a scalable and extensible migration strategy to ensure data quality and a seamless migration. Given a set of user stories, identify the priority, dependency and size for each story to align them to respective sprints. Given a set of asset management requirements, design the asset management and MACD flows.
Delivery	16%	Based on the final design for a given project, determine what can be implemented OOTB vs needing customization work. Based on the final design for a project, determine how to deliver/implement the architecture, catalog, order capture/management components. Create a data migration strategy considering the legacy and to-be system landscape.
Official Information		https://trailhead.salesforce.com/help?article=Communications-Cloud-AP-Exam-Guide

Updates in the Salesforce Communications Cloud Exam Topics:

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