Salesforce Communications Cloud Accredited Professional (AP) Exam Exam Topics

Salesforce Communications Cloud Accredited Professional (AP) Exam Exam Overview :

Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Code:	Salesforce-Communications-Cloud
Certifications:	Salesforce Accredited Professional Exams Certification
See Expected Questions:	Salesforce Salesforce-Communications-Cloud Expected Questions in Actual Exam

Salesforce Communications Cloud Accredited Professional (AP) Exam Exam Objectives :

Section	Objectives
Salesforce Communications Cloud Features and Functionality	The topic focuses on Social Studio for social media integration, Mobile Studio for mobile engagement, and comprehensive Security and Compliance measures. This topic is essential for Salesforce Cloud professionals aiming to utilize these tools effectively in enterprise settings.
Configuring and Customizing Communications Cloud	Salesforce Cloud professionals show skills related to configuration and customization of communications cloud. This topic covers Omnichannel Journey, Asset Management , and Catalog Management. Additionally, the topic covers Product Modeling.
Integrating Communications Cloud with Other Salesforce Products	In this section, the Salesforce-Communications-Cloud exam focuses on Salesforce Platform Integration. The topic covers how to connect Communications Cloud with other Salesforce products and services.
Developing and Deploying Communications Cloud Solutions	This topic covers Customization and automation, which is the focal point of this domain. Salesforce Cloud professionals will also show skills related to Testing and Deployment in this topic.
Communications Cloud Fundamentals	In this section, the candidates are tested for their understanding of the core functionalities and purpose of Communications Cloud within the marketing and customer engagement landscape. This highlights the key features that set Communications Cloud apart and its role in driving effective marketing and customer interactions.
Campaign Management	This section of the exam covers campaign management, which involves the planning, creation, and execution of marketing campaigns. It covers the ability to build journeys, segment target audiences, personalize content, and track campaign performance to optimize their impact.
Cross-Channel Engagement	This domain focuses on leveraging the communications cloud to engage customers across various channels. It involves understanding how to use different communication channels effectively and ensuring a seamless experience for customers.
Data Management and Reporting	This section of the exam covers data management and reporting, which that are crucial. This covers managing customer data efficiently, leveraging data insights to personalize campaigns and interactions, and generating reports to analyze campaign performance and make data-driven decisions.

Updates in the Salesforce-Communications-Cloud Exam Topics:

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