Salesforce Contact Center Exam Topics
Salesforce Contact Center Exam Overview :
| Exam Name: | Salesforce Contact Center Accredited Professional |
| Exam Code: | Salesforce Contact Center |
| Certifications: | Salesforce Accredited Professional Exams Certification |
| Actual Exam Duration: | 75 minutes |
| Expected no. of Questions in Actual Exam: | 60 |
| Exam Registration Price: | $150 |
| See Expected Questions: | Salesforce Salesforce Contact Center Expected Questions in Actual Exam |
Salesforce Contact Center Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 20% | This section covers conducting interviews to define personas and identifying features and third-party systems to map use cases. |
| Design | 29% | This section covers mapping Contact Center Functionalities to the requirements and designing robust solutions. it also covers contact center personas and measuring the metrics for contact center program. |
| Implement | 41% | This section covers designing and setting up the contact center functionality and validating email functionality. It covers validating self-service functionality and how in a given scanerio a candidate can validate Omni-channel validity. |
| Deploy | 10% | This section of the exam deals with the right implementation process and how to document channel-related cut-over requirements. It also covers collection of data migrate related to Contact Center. |
| Official Information | https://partnersolutions.my.salesforce.com/sfc/p/#1N000002LpRp/a/3m000000iNOD/2cSzNrBCona3mzyARdGBud78.ZMD9qX7RQ898wm5.Bk |
Updates in the Salesforce Contact Center Exam Topics:
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