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Salesforce Loyalty Management Accredited Professional Exam Exam Topics

Salesforce Loyalty Management Accredited Professional Exam Exam Overview :

Exam Name: Salesforce Loyalty Management Accredited Professional Exam
Exam Code: Salesforce-Loyalty-Management
Certifications: Salesforce Accredited Professional Exams Certification
Actual Exam Duration: 75 minutes
Expected no. of Questions in Actual Exam: 50
Exam Registration Price: $150
See Expected Questions: Salesforce Salesforce-Loyalty-Management Expected Questions in Actual Exam

Salesforce Loyalty Management Accredited Professional Exam Exam Objectives :

Section Weight Objectives
Strategies and Design 16%
  • Given a customer's business needs and requirements determine how Loyalty management can meet customers' requirements.
  • Given a customer's business processes/ requirements outline Loyalty architecture solution.
  • Given a customer's data requirements determine the appropriate Loyalty Package that meets customer needs.
  • Given customer's parameters define the points and redemption process.
  • Given customer's requirements define benefits types and benefit.
  • Based on customer requirements, create the end-to-end promotion lifecycle, including defining, activating, and marketing the promotions.
  • Given a scenario, determine how a consultant should apply best practices for a Loyalty Management implementation.
 
Loyalty Program and Process Configuration 52%
  • Based on customer needs, configure Foundational features of Loyalty Program.
  • Based on customer needs, determine how to configure tier models and tiers.
  • Given customer requirements and business processes configure member management features.
  • Determine how to set up the partner management.
  • Based on requirements, configure the appropriate customer incentives per Experiential features in the Loyalty program.
  • Based on required customer experiences and incentives, define promotions, applicability, restrictions and customer journeys.
  • Based on member Loyalty profile requirements, configure a Loyalty page using existing Experience Cloud Loyalty templates.
  • Given a customers redemption and accrual processes, configure the rules for eligibility, rewards, and redemptions.
  • Given complex rules for processing Loyalty rewards, configure components to achieve processing at scale.
  • Based on requirements, configure the appropriate user access model and/or permissions to Loyalty objects and fields.
  • Given reporting requirements, configure Loyalty Analytics and Dashboards to meet customer's business specific needs.
 
Integration 22%
  • When implementing Loyalty Management, determine the appropriate strategies and steps to integrate Marketing Cloud.
  • When implementing Loyalty Management, determine the appropriate strategies and steps for integrating Commerce Cloud.
  • When implementing Loyalty Management, determine the appropriate strategies and steps for integrating Service Cloud.
  • When integrating external systems, identify API templates and endpoints to use and implement.
  • When implementing Loyalty Management, determine the appropriate strategies and steps for integrating Salesforce CDP.
 
On-Going Loyalty Management 10%
  • Utilize Loyalty Analytics and Dashboard to manage and optimize solution.
  • Follow best practices to move from a sandbox environment to production.
  • Determine how to manage techs via Mobile app and capabilities.
  • Understand how to enable new Loyalty campaigns and promotions.
  • Given a customer service scenario, determine how to resolve the issue using a Loyalty management module.
 
Official Information https://trailhead.salesforce.com/help?article=Loyalty-Management-AP-Exam-Guide

Updates in the Salesforce-Loyalty-Management Exam Topics:

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