SAP C_C4H51_2405 Exam Topics
SAP C_C4H51_2405 Exam Overview :
| Exam Name: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud |
| Exam Code: | C_C4H51_2405 |
| Certifications: | SAP Certified Associate, SAP Implementation Consultant - SAP Service Cloud Certifications |
| Actual Exam Duration: | 180 minutes |
| Expected no. of Questions in Actual Exam: | 80 |
| See Expected Questions: | SAP C_C4H51_2405 Expected Questions in Actual Exam |
SAP C_C4H51_2405 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Communication Channel and Knowledge Base | 11% - 20% | This section of the exam measures the skills of service management professionals, such as SAP Service Cloud Consultants, and covers the various communication channels available for service tickets. It also includes knowledge of managing and utilizing the Knowledge Base within the SAP Service Cloud. |
| Service Objects | 11% - 20% | This section of the exam measures the skills of service management professionals, such as SAP Service Cloud Consultants, and covers the understanding and usage of service objects in service tickets. Topics include explaining Registered Products, Installed Base, and Warranty Management and their application in service tickets. |
| User Management | 11% - 20% | This section of the exam measures the skills of system administrators and SAP consultants responsible for managing users and roles. It includes tasks associated with the maintenance of employees, business roles, and users, as well as setting up data restrictions. It also covers personalization, extensibility, mashups, and custom business objects. |
| Customer Support Services | 11% - 20% | This section of the exam measures the skills of customer support professionals, such as SAP Customer Support Consultants, and covers the management of Registered Products, Installed Base, and Warranty Management in service tickets. It also includes Contracts and Case Management within the SAP Service Cloud. |
| Service Business Process | 11% - 20% | This section of the exam measures the skills of service process managers and SAP consultants who manage and configure service processes. It covers identifying different service processes, time recording, fulfillment in service tickets, setting up service levels and categories, defining work distribution rules, configuring notification processes, and setting up workflows. |
| Reporting | <= 10% | This section of the exam measures the skills of reporting analysts and SAP consultants who work with SAP Cloud for Customer reports. It covers leveraging Microsoft Excel with SAP reports, identifying components of custom reports, and creating interactive dashboards. |
| Basic Setup Settings | <= 10% | This section of the exam measures the skills of implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes identifying standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet customer requirements. |
| Data Management | <= 10% | This section of the exam measures the skills of data management professionals, such as SAP Data Migration Specialists. It includes using data migration templates, troubleshooting migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios and project management practices for system integration. |
| Managing Clean Core | <= 10% | This section of the exam measures the skills of ERP administrators and SAP consultants focused on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to maximize business process agility, reduce adaptation efforts, and accelerate innovation. |
| Official Information | https://training.sap.com/certification/c_c4h51_2405-sap-certified-associate---implementation-consultant---sap-service-cloud-g/? |
Updates in the SAP C_C4H51_2405 Exam Topics:
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