SAP C_C4H56I_34 Exam Topics
SAP C_C4H56I_34 Exam Overview :
| Exam Name: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 |
| Exam Code: | C_C4H56I_34 |
| Certifications: | SAP Certified Associate, SAP Implementation Consultant - SAP Service Cloud Version 2 Certifications |
| Actual Exam Duration: | 180 minutes |
| Expected no. of Questions in Actual Exam: | 80 |
| See Expected Questions: | SAP C_C4H56I_34 Expected Questions in Actual Exam |
SAP C_C4H56I_34 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Master Data | 11% - 20% | Set up master data regarding Account, Contact, Product, Organization and employees
|
| Cases | 11% - 20% | Configuration Document Types, Party Role, Status Schema and Business Flows
|
| Communication Channels | 11% - 20% | Configuration the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenarios
|
| Personalization and Extensibility | 11% - 20% | Manage the Personalization, Extension fields, Validations and Determinations
|
| Service Elements | 11% - 20% | Configuration SLA, Categories and Case Routing
|
| Basic Setup | <= 10% | Enable the system through Activation of Services to be able to make the system SSC V2.0 ready for implementation
|
| User Management | <= 10% | Manage the creation of User and business roles including authorization
|
| Service Objects | <= 10% | Set up the service objects Registered Products, Installed Base and Warranty
|
| Official Information | https://training.sap.com/certification/c_c4h56i_34-sap-certified-application-associate---sap-service-cloud-version-2-g/? |
Updates in the SAP C_C4H56I_34 Exam Topics:
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