SAP C_FSM_2211 Exam Topics
SAP C_FSM_2211 Exam Overview :
| Exam Name: | SAP Certified Associate - SAP Field Service Management |
| Exam Code: | C_FSM_2211 |
| Certifications: | SAP Certified Associate, SAP Field Service Management Certifications |
| Actual Exam Duration: | 180 minutes |
| Expected no. of Questions in Actual Exam: | 80 |
| See Expected Questions: | SAP C_FSM_2211 Expected Questions in Actual Exam |
SAP C_FSM_2211 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Smartforms | > 12% | Outline the use cases of Smartforms and how to create and use them.
|
| Architecture and Administration | > 12% | Know the main architectural components as well as the basic features of the administration module and where to access company settings, permission settings, and business rules.
|
| Planning and Dispatching | > 12% | Outline the features of Planning and Dispatching and know how to create and assign a service call.
|
| Mobile SAP Field Service Management application | > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.
|
| Analytics and Reports | 8% - 12% | Explain where to find analytic reports in SAP Field Service Management and how effectively use them for reporting purposes.
|
| Master Data Management | 8% - 12% | Explain all the components of Master Data Management and know how the data model is used within SAP Field Service Management.
|
| Crowd Workforce | < 8% | Explain the basic concept of Crowd service and the benefits it brings to SAP Field Service Management.
|
| Integrations | < 8% | Explain the basic concepts of integration between SAP Field Service Management and other products and end-to-end process flow.
|
| Customer Self-Service | < 8% | Explain the entire end-to-end execution steps starting from consumer self-service, generating a service call, and executing it.
|
| Business Rules | < 8% | Know the advantages of using business rules and how to apply them for different use cases.
|
| Official Information | https://training.sap.com/certification/c_fsm_2211-sap-certified-application-associate---sap-field-service-management-g/ |
Updates in the SAP C_FSM_2211 Exam Topics:
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