SAP C_FSM_2211 Exam Topics

SAP C_FSM_2211 Exam Overview :

Exam Name:	SAP Certified Associate - SAP Field Service Management
Exam Code:	C_FSM_2211
Certifications:	SAP Certified Associate, SAP Field Service Management Certifications
Actual Exam Duration:	180 minutes
Expected no. of Questions in Actual Exam:	80
See Expected Questions:	SAP C_FSM_2211 Expected Questions in Actual Exam

SAP C_FSM_2211 Exam Objectives :

Section	Weight	Objectives
Smartforms	11% - 20%	Outline the use cases of Smartforms and how to create and use them.
Architecture and Administration	11% - 20%	Know the main architectural components as well as the basic features of the administration module and where to access company settings, permission settings, and business rules.
Planning and Dispatching	11% - 20%	Outline the features of Planning and Dispatching and know how to create and assign a service call.
Mobile SAP Field Service Management application	11% - 20%	Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.
Analytics and Reports	<= 10%	Explain where to find analytic reports in SAP Field Service Management and how effectively use them for reporting purposes.
Master Data Management	<= 10%	Explain all the components of Master Data Management and know how the data model is used within SAP Field Service Management.
Crowd Workforce	<= 10%	Explain the basic concept of Crowd service and the benefits it brings to SAP Field Service Management.
Integrations	<= 10%	Explain the basic concepts of integration between SAP Field Service Management and other products and end-to-end process flow.
Customer Self-Service	<= 10%	Explain the entire end-to-end execution steps starting from consumer self-service, generating a service call, and executing it.
Business Rules	<= 10%	Know the advantages of using business rules and how to apply them for different use cases.
Official Information		https://learning.sap.com/certifications/sap-certified-associate-sap-field-service-management

Updates in the SAP C_FSM_2211 Exam Topics:

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