SDI SD0-302 Exam Topics

SDI SD0-302 Exam Overview :

Exam Name:	Service Desk Manager Qualification
Exam Code:	SD0-302
Certifications:	SDI SDC Certification
Actual Exam Duration:	90 minutes
Expected no. of Questions in Actual Exam:	60
See Expected Questions:	SDI SD0-302 Expected Questions in Actual Exam

SDI SD0-302 Exam Objectives :

Section	Objectives
Objective 1:	A thorough grounding in the skills required to lead, motivate and manage a service desk team.
Objective 2:	The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies.
Objective 3:	An internationally recognised SDM qualification.
Official Information	https://www.servicedeskinstitute.com/training-development-2/service-desk-manager-2/

Updates in the SDI SD0-302 Exam Topics:

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