ServiceNow CIS-CSM Exam Topics
ServiceNow CIS-CSM Exam Overview :
| Exam Name: | Certified Implementation Specialist - Customer Service Management |
| Exam Code: | CIS-CSM |
| Certifications: | ServiceNow Certified Implementation Specialist Certification |
| See Expected Questions: | ServiceNow CIS-CSM Expected Questions in Actual Exam |
ServiceNow CIS-CSM Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Engagement Methodology and Project Planning | 5% |
|
| Customer Service Management System Setup and Configuration | 60% |
|
| Customer Service Management Integration | 10% |
|
| CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics | 25% |
|
| Official Information | https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf |
Updates in the ServiceNow CIS-CSM Exam Topics:
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