ServiceNow CIS-FSM Exam Topics
ServiceNow CIS-FSM Exam Overview :
| Exam Name: | ServiceNow Certified Implementation Specialist - Field Service Management |
| Exam Code: | CIS-FSM |
| Certifications: | ServiceNow Certified Implementation Specialist Certification |
| See Expected Questions: | ServiceNow CIS-FSM Expected Questions in Actual Exam |
ServiceNow CIS-FSM Exam Objectives :
| Section | Objectives |
|---|---|
| Examine and import foundational data | This section of the exam cvoers the essential information such as locations, assets, and service catalogs into the FSM platform. |
| Analyze and implement customer business requirements | This section of the exam covers how to evaluate client-specific needs and tailor the FSM solution to align with their unique workflows and processes. |
| Use industry good practice for an FSM implementation | This section of the exam assesses the proficiency of exam-takers in applying established best practices for effectively implementing and utilizing FSM software. |
| Use industry good practice for an FSM implementation | This section of the exam assesses the proficiency of exam-takers in applying established best practices for effectively implementing and utilizing FSM software. |
| Set-up FSM configuration | In this section of the exam, the candidates are tested for performing an initial configuration of the FSM application, including defining user roles, setting permissions, and adjusting system paramet |
| Configure Work Order Form and Mandatory Skills | In this section of the exam, the focus is given to the design work order forms for technicians and specifying the required skills for completing various tasks. |
| Create a Questionnaire and a Targeted Communication | In this section of the exam, the topics covered include how to develop surveys for data collection and design communication strategies for affected users. |
| Create Advanced Maintenance Plans and Maintenance Schedules | In this section of the exam, Construct preventative maintenance programs and set up automated scheduling for service activities. |
| Official Information | https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf |
Updates in the ServiceNow CIS-FSM Exam Topics:
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