ServiceNow CIS-HAM Exam Topics

ServiceNow CIS-HAM Exam Overview :

Exam Name:	Certified Implementation Specialist - Hardware Asset Management
Exam Code:	CIS-HAM
Certifications:	ServiceNow Certified Implementation Specialist Certification
Expected no. of Questions in Actual Exam:	60
See Expected Questions:	ServiceNow CIS-HAM Expected Questions in Actual Exam

ServiceNow CIS-HAM Exam Objectives :

Section	Weight	Objectives
1 IT Asset Management Overview & Fundamentals	20%	A - IT Asset Management Basics Core IT asset management terminology, concepts, and goals B - Hardware Asset Lifecycle Hardware asset lifecycle, stages, and components C - Application Introduction and Recommended Practices Implementing hardware asset management (e.g., best practices, capability blueprint, Now Create implementation methodology) D - Implementing Hardware Asset Management in ServiceNow IT asset management personas, roles, and groups Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM) (e.g., resources, plugins, processes, capabilities, navigation)
2 Data Integrity - Attributes and Data Sources	27%	A - Trustworthy Data Fundamentals Trustworthy data (e.g., what is it, why it is critical for ITAM) B - Creating Trustworthy Data Assets vs. configuration items (CIs) (e.g., characteristics, relationships) Creating hardware assets and CIs (e.g., processes, asset states, device details, hardware models, hardware model categories, CI classes) Managing hardware assets and CIs (e.g., asset and CI data synchronization, enforcing CI verification, asset tracking, tracking strategies) C - Hardware Discovery and Normalization Using Discovery, CMDB, and Normalization Data Services (NDS) to provide trustworthy data D - HAM Hardware Model Normalization What it does and does not do What data it provides (e.g., key fields, hardware model lifecycle data) How it works (e.g., process, hardware model normalization tables, normalization statuses, manual normalization, resolving normalization issues, Hardware Model Normalization Overview dashboard) ServiceNow hardware model Content Service (e.g.,how it supports normalization, process)
3 Practical Management of IT Assets	30%	A - Consumables Assets vs. consumables Managing consumables (e.g., creating, tracking, consuming) B - Inventory and Stock Managing inventory and stock (e.g., tracking, transfer orders, stock rules) Asset audits (e.g., process) C - Automating Asset Management Lifecycle Automating asset population into ServiceNow (e.g., import and update sets, process, transform maps, complex imports) Automating asset inventory with HAM (e.g., Mobile Asset Inventory Audit, process, creating audits, scanning assets, reviewing assets, completing audits) Managing asset retirement (e.g., asset states, process (manual and automated), workflows) Automating hardware asset lifecycle with HAM (e.g.,goals, asset flows and asset tasks, processes, standard flows, customizing flows, asset actions) D - Contract and Change Management Managing hardware contracts (e.g., creating, adjusting, lifecycle)
4 Operational Integration of IT Asset Management Processes	18%	A - Reports and Dashboards Generating asset reports for IT Asset Management (e.g., available reports, process, customizing) Using IT Asset Management dashboards (e.g., Overview, My Assets, purpose, process, data available) Using HAM Hardware Asset Manager dashboard (e.g.,purpose, process, data available B - Requests and Procurement Managing requests and procurement in ITSM Asset Management (e.g., catalogs, publishing, ordering, sourcing, receiving, purchase orders, using mobile ITAM apps) Automating stock management in ITSM Asset Management and HAM (e.g., from warehouses, from vendors, configuring stock rules, bulk stock orders) C - Extending Asset Management Asset management vs. configuration management Extending asset management and configuration management (e.g., extending asset/CI/product model classes, process, recommended practices) D - Data Accuracy Define data management and hygiene Data certification (e.g., roles, process, filters, schedules) Data hygiene
5 Financial Management of IT Assets	5%	A - Hardware Contract Financials Key components of hardware contract financials (e.g.,contract rate cards, expense lines, processing costs) B - IT Cost Management Understand IT Cost Management (e.g., depreciation, fixed assets, total cost of ownership)
Official Information		https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hardware-asset-management.pdf

Updates in the ServiceNow CIS-HAM Exam Topics:

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