ServiceNow CIS-ITSM Exam Topics
ServiceNow CIS-ITSM Exam Overview :
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Code: | CIS-ITSM |
| Certifications: | ServiceNow Certified Implementation Specialist Certification |
| Expected no. of Questions in Actual Exam: | 60 |
| See Expected Questions: | ServiceNow CIS-ITSM Expected Questions in Actual Exam |
ServiceNow CIS-ITSM Exam Objectives :
| Section | Objectives |
|---|---|
| Introduction to IT Service Management (ITSM) | For IT managers, this section provides an overview of the basics of ITSM including the key concepts, principles and frameworks. |
| TSM Processes and Methodologies | This section covers process analysts standard processes and methodologies in ITSM such as desk management, incident management, problem management, change management etc. |
| Metrics and Measurement | This section focuses on service improvement managers' metrics and KPIs used to measure IT service quality and efficiency across various ITIL processes. |
| Service Design | This section examines solutions architects' activities involved in designing and developing new and improved IT services to meet business needs. |
| Service Transition | This section deals project managers activities bring a new or changed service operational status including service validation, testing, change acceptance etc. |
| Continual Service Improvement | This section addresses quality analysts' approaches and techniques used to improve service management processes based on measurement and feedback. |
| Policy and Management Issues | This section looks IT director's policy considerations, management frameworks, and challenges related to implementing and managing ITSM practice. |
| Tools and Automation | This section reviews system administrator technologies that automate and streamline ITSM including incident, problem, and change management tools. |
| Official Information | https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970 |
Updates in the ServiceNow CIS-ITSM Exam Topics:
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