| 1 Service Mapping Pattern Design |
30% |
- Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
- Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
- Scripting (i.e. WMI, SSH, Regex, Command Line, SNMP)
- Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
|
| 2 Service Mapping Configuration |
20% |
- Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
- Service Configuration (i.e. Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
- Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
|
| 3 Discovery Configuration |
15% |
- Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
- Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
- Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
|
| 4 Event Management |
10% |
- Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
- Alerts (i.e. Task Templates, Alert Rules, CI Binding)
- Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
|
| 5 Configuration Management Database |
15% |
- CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
- CMDB Identification and Reconciliation (i.e. Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)
|
| 6 Service Mapping Engagement Readiness |
10% |
- Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
- Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
- Operationalizing IT (i.e. Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)
|
| Official Information |
|
https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf |
